Last Updated: January 15, 2026

Bank-Level Encryption

All personal data is protected using 256-bit SSL encryption, the same standard used by major financial institutions.

Limited Data Collection

We collect only the information necessary to provide our services and comply with legal obligations.

No Data Selling

amel4d never sells, rents, or trades your personal information to third parties for marketing purposes.

Your Control

You have the right to access, correct, delete, or restrict the processing of your personal data at any time.

1. Introduction

amel4d ("we," "us," "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website at https://amel4d.cam or use our online gaming services.

By creating an account and using amel4d services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

This Privacy Policy applies to all users of amel4d, including residents of Indonesia and international visitors. We comply with applicable data protection laws and industry best practices to ensure your information is handled responsibly and securely.

2. Information We Collect

amel4d collects several categories of personal information to provide, maintain, and improve our services. The types of data we collect include:

2.1 Account Registration Information

When you create an amel4d account, we collect:

  • Personal Identifiers: Full name, date of birth, gender, nationality
  • Contact Information: Email address, phone number, residential address
  • Account Credentials: Username, password (stored in encrypted form)
  • Preferred Language: Communication language preference (English or Bahasa Indonesia)

2.2 Verification and Compliance Information

To comply with Know Your Customer (KYC), Anti-Money Laundering (AML), and age verification regulations, we collect:

  • Government-Issued ID: Indonesian KTP (National Identity Card), passport, or driver's license
  • Proof of Address: Utility bills, bank statements, or government correspondence dated within the last 3 months
  • Selfie Verification: Photograph of you holding your identification document
  • Proof of Payment Method: Bank account statements or screenshots verifying payment method ownership

2.3 Financial Transaction Data

When you deposit or withdraw funds, we collect:

  • Payment Method Details: Bank account numbers, e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay)
  • Transaction History: Deposit amounts, withdrawal requests, transaction dates and times, payment status
  • Transaction IP Address: For fraud detection and security monitoring purposes

Note: amel4d does not store complete credit card numbers or CVV codes. Payment processing is handled by certified third-party payment processors using PCI-DSS compliant systems.

2.4 Gameplay and Betting Information

To provide gaming services and ensure fair play, we collect:

  • Betting History: Bets placed, stakes, odds, outcomes, winnings, and losses
  • Game Session Data: Games played, session duration, gameplay patterns
  • Bonus Usage: Bonuses claimed, wagering progress, bonus terms compliance
  • Responsible Gaming Settings: Deposit limits, loss limits, self-exclusion periods, session time preferences

2.5 Technical and Device Information

When you access amel4d, our systems automatically collect:

  • Device Information: Device type, operating system, browser type and version, screen resolution
  • Connection Data: IP address, ISP, geographic location (country and city level), time zone
  • Usage Data: Pages visited, features used, click patterns, time spent on site, referral sources
  • Cookies and Tracking Technologies: See Section 6 for detailed information

2.6 Communications and Support Interactions

When you contact our customer support team, we collect:

  • Support Tickets: Your inquiries, complaints, feedback, and our responses
  • Live Chat Transcripts: Conversations with customer service representatives
  • Email Correspondence: Messages exchanged via email
  • Phone Call Recordings: If applicable, for quality assurance and training purposes (you will be notified if calls are recorded)

3. How We Use Your Information

amel4d uses your personal information for the following purposes:

3.1 Account Management and Service Provision

  • Creating and maintaining your amel4d account
  • Processing deposits and withdrawals
  • Providing access to sports betting, casino games, and other gaming services
  • Calculating and paying out winnings
  • Managing bonuses, promotions, and loyalty rewards
  • Personalizing your gaming experience based on your preferences and history

3.2 Legal and Regulatory Compliance

  • Verifying your identity and age (21+ requirement for Indonesian players)
  • Complying with KYC and AML regulations
  • Preventing fraud, money laundering, and other illegal activities
  • Detecting and preventing bonus abuse and account manipulation
  • Maintaining records as required by our gaming licenses and applicable laws
  • Responding to legal requests from law enforcement or regulatory authorities

3.3 Security and Fraud Prevention

  • Monitoring for suspicious account activity and unauthorized access
  • Identifying and blocking fraudulent transactions
  • Protecting against cyber attacks, hacking attempts, and data breaches
  • Enforcing our Terms & Conditions and detecting violations
  • Investigating disputes, chargebacks, and player complaints

3.4 Customer Support and Communication

  • Responding to your inquiries, complaints, and support requests
  • Sending important account notifications (verification status, withdrawal confirmations, policy updates)
  • Providing customer service via live chat, email, and phone
  • Notifying you of technical issues, scheduled maintenance, or service disruptions

3.5 Marketing and Promotions (With Your Consent)

  • Sending promotional emails about new bonuses, special offers, and tournaments
  • Notifying you of seasonal promotions (Indonesian Independence Day, Idul Fitri, Chinese New Year)
  • Sharing personalized bonus offers based on your gaming preferences
  • Inviting you to participate in VIP programs and exclusive events

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or adjusting your account preferences.

3.6 Analytics and Service Improvement

  • Analyzing user behavior to improve website functionality and user experience
  • Testing new features and game offerings
  • Identifying popular sports markets and casino games to expand our offerings
  • Monitoring platform performance and resolving technical issues
  • Conducting market research to better serve Indonesian players

4. Data Sharing and Disclosure

amel4d does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data in the following limited circumstances:

4.1 Service Providers and Business Partners

We share data with trusted third-party service providers who assist us in operating our platform:

  • Payment Processors: To process deposits and withdrawals via Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay)
  • Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and other suppliers to deliver casino games and slots
  • Identity Verification Services: Third-party KYC/AML verification platforms to confirm your identity and age
  • Cloud Hosting Providers: To store data securely on encrypted servers
  • Customer Support Tools: Live chat platforms and helpdesk software to manage support tickets
  • Analytics Services: To analyze website usage and improve user experience

All third-party service providers are contractually obligated to maintain the confidentiality and security of your data and may only use it for the specific purposes we authorize.

4.2 Legal and Regulatory Authorities

We may disclose your information when required by law or to protect our legal rights:

  • In response to a valid court order, subpoena, or legal process
  • To comply with regulatory investigations or licensing authority requests
  • To report suspected illegal activity (fraud, money laundering, underage gambling) to law enforcement
  • To enforce our Terms & Conditions and protect against abuse
  • To defend against legal claims or litigation

4.3 Business Transfers

If amel4d is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security Measures

amel4d employs industry-leading security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

Security Measure Description
256-bit SSL Encryption All data transmitted between your device and our servers is encrypted using bank-grade SSL/TLS technology.
Secure Data Storage Personal information is stored on encrypted servers in secure data centers with restricted physical access.
Password Protection Account passwords are hashed and salted using advanced cryptographic algorithms. We cannot retrieve your original password.
Firewall Protection Multi-layer firewalls and intrusion detection systems protect against cyber attacks and unauthorized access attempts.
Access Controls Only authorized amel4d personnel with a legitimate business need can access personal information, and all access is logged and monitored.
Regular Security Audits Independent security experts conduct periodic audits and penetration testing to identify and address vulnerabilities.
Fraud Detection Systems Automated systems monitor transactions and account activity for suspicious patterns indicative of fraud or account compromise.

Important: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us at [email protected] if you suspect any unauthorized access to your account.

6. Cookies and Tracking Technologies

amel4d uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and deliver personalized content.

6.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to remember your preferences and recognize you on future visits.

6.2 Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality, including login authentication, account security, and session management. These cannot be disabled.
  • Performance Cookies: Collect anonymous data about how visitors use our site to help us improve performance and user experience.
  • Functional Cookies: Remember your preferences (language, currency, display settings) to provide a personalized experience.
  • Analytics Cookies: Help us understand user behavior through tools like Google Analytics to optimize our platform.

6.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may affect your ability to use certain features of amel4d, including login functionality and account management.

7. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your account information directly by logging into your amel4d account. For additional information, contact [email protected].

7.2 Right to Correction

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update your account details directly in your account settings or contact customer support for assistance.

7.3 Right to Deletion

You may request deletion of your personal information, subject to certain exceptions. We may retain certain data as required by law, for regulatory compliance, to resolve disputes, or to enforce our Terms & Conditions. To request account deletion, contact [email protected].

7.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal information in certain circumstances, such as when you contest the accuracy of the data or object to our processing.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and transmit it to another service provider where technically feasible.

7.6 Right to Object

You have the right to object to our processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by clicking "unsubscribe" in any email or adjusting your account preferences.

7.7 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing conducted prior to withdrawal.

8. Data Retention

amel4d retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Active Accounts

While your account is active, we retain all account information, transaction history, and gameplay data to provide ongoing services.

8.2 Closed Accounts

After you close your account, we retain certain information for legal and regulatory compliance purposes, typically for 5-7 years depending on the type of data and applicable regulations. This includes:

  • Identity verification documents (KYC records)
  • Financial transaction history
  • Records of bonuses and promotions claimed
  • Communications related to disputes or complaints

8.3 Anonymization

After the required retention period, we anonymize or securely delete your personal information so that it can no longer be associated with you.

9. International Data Transfers

amel4d operates internationally and may transfer your personal information to servers located outside of Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

These safeguards may include:

  • Transferring data only to countries recognized as providing adequate data protection
  • Using contractual clauses approved by relevant data protection authorities
  • Ensuring third-party service providers comply with internationally recognized data protection standards

10. Children's Privacy

amel4d services are strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and close the associated account.

If you are a parent or guardian and believe your child has provided personal information to amel4d, please contact us immediately at [email protected] so we can take appropriate action.

11. Changes to This Privacy Policy

amel4d reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by:

  • Updating the "Last Updated" date at the top of this page
  • Sending an email notification to your registered email address
  • Displaying a prominent notice on our website

Your continued use of amel4d services after changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: [email protected]
  • Subject Line: Privacy Inquiry - [Your Account Username]
  • Live Chat: Available 24/7 on our website
  • Response Time: We aim to respond to all privacy-related inquiries within 48 hours

Our dedicated privacy team is committed to addressing your concerns and ensuring your personal information is handled in accordance with this Privacy Policy and applicable laws.

Acknowledgment: By using amel4d services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with our data practices, please do not use our services.

Need More Information?

Explore our other legal documents and support resources to better understand your rights and amel4d's commitments.

Read Terms & Conditions Responsible Gaming Browse FAQ